Our cancellation policy is the best in the industry, simply because we realize things happen and appreciate all of our customers. Below we have broken down the options, conditions, and procedures for our cancellation policy.
You should have a way to cancel without costing you money, and we do as long as it is within the following terms.
Standard Cancellation Procedure:
Our cancellation terms are as follows; all fishing trips (singles, doubles, and packages) should be rescheduled or canceled with verbal notification to your fishing guide or Bass Online office at (1-888-629-2277) within 48 hours of your scheduled trip date/time. Notification via text or email is not excepted.
If cancellation is NOT within the 24 hours prior to your scheduled trip, we will make all attempts to reschedule your fishing guide. If we “cannot” reschedule your reserved fishing guide before your scheduled time you will forfeit your deposit of $78.00 per boat, which is a non-refundable charge at the time of booking to your credit or debit card used at the time of reservation.
Weather Conditions Cancellations:
Weather delays are possible and various safety factors can adversely affect schedules, trips, and itineraries. If such delays or cancellations do occur, Bass Online, Inc. will try to accommodate you with another activity or location if at all possible. We will also make every effort to reschedule your fishing trip if at all possible for a later date. If a trip cannot be taken for weather-related reasons, we will use the following policy.
You will be responsible for costs incurred for a fishing license if purchased in advance, additional lodging, or personal expenses due to weather delays or other uncontrollable events. We highly recommend purchasing trip insurance if this concerns you.
We do offer your refund on any deposit for charters canceled due to weather if canceled with this procedure! (If a charter is canceled due to weather, we will try to reschedule if possible or you will be refunded or canceled with no charge.) All canceled charters are acceptable to a $3.00 service transaction fee.
Weather cancellation procedure: All trips canceled due to bad weather are the responsibility of the customer to notify their scheduled fishing guide or the Bass Online office between (8 am – 6 pm) of cancellation. Customer must notify the fishing guide or Bass Online office (888-629-2277) 24 hours in advance to cancel. If no verbal contact is made, the customer must show at the scheduled meeting location to cancel the fishing trip in person with the assigned fishing guide.
If all requirements and communication are made, there is no cancellation fee for bad weather.
If the weather condition policy is not followed as stated above, the $78.00 non-refundable cancellation fee will be forfeited and not credited back to your credit card holding the reservation.
Package Fishing Trip Cancellations:
Any package (style) fishing trips that include accommodations; the recommendation part of the reservation MUST be canceled 72 hours in advance. There’s a penalty charge of a one-night stay for violation of accommodation policy. This is a policy the hotel provides that we must enforce.
No Show Policy:
“No show” is defined as a customer that does not meet the above requirements and has no communication notification with the fishing guide or Bass Online, Inc’s main office prior to or on the day of the scheduled trip. In short, the customer simply fails to show at the designated location set at the time of reservation and verified on the itinerary.
All “no show” customers will forfeit their deposit and occur an additional charged of $100.00 dollars to cover the cost of the guide, gas, live bait and reservationist, etc. upon start date/time of scheduled date to the credit card on file. We do offer the possibility to reschedule the charter by moving your existing deposit to another day if space available, this is only determined by Bass Online, Inc office staff only.
Bass Online, Inc will not assume any responsibility nor shall it be liable for any loss, cancellation, costs, delays, accidents, sickness, injury or damage to person or property, or damage, loss or theft of baggage and personal effects arising from or in connection with any of its services Bass Online, Inc and FFN reserves the right to cancel or alter an itinerary, charter, tour, or cruise as conditions require.